Digital tipping for residential management
Boost building staff retention & income with digital tipping
eTip gives residential property managers the complete platform to capture digital tips, automate tip distribution, and collect resident feedback — so your building staff earn more, stay longer, and deliver better service.
Proudly trusted by leading brands and operators
Platform
Everything residential property managers need to retain staff and streamline operations
Digital tipping
73% of residents don't carry cash.
eTip captures the tips your building staff are currently losing.
Key benefits:
- QR codes in lobbies, elevators, amenity spaces, on move-in welcome packs, or staff lanyards
- No app download required — residents scan and tip in 8 seconds
- Branded tipping flow matches your building or property management aesthetic
- Works for doormen, concierge, maintenance, housekeeping, porters — every tipped role
Tip management & payouts
Stop wasting hours on tip math.
eTip automates pooling, distribution, and payouts — so your property managers can actually manage.
Key benefits:
- Automated tip pooling by role, building, shift, or custom rules
- Include contractors and staff without traditional bank accounts
- Instant payouts to debit cards, bank accounts, PayPal, Venmo
- IRS-compliant reporting exports directly to payroll
- Zero manual calculations, zero spreadsheets, zero end-of-month disputes
Review & reputation management
Turn every tip into actionable insight.
Know exactly which staff deliver exceptional resident experiences and where to coach.
Key benefits:
- Residents leave feedback when they tip specific team members
- Identify service issues before they become complaints or lease non-renewals
- Real-time dashboard shows top performers and service trends by building
- Track NPS scores and resident satisfaction by department or staff member
- Build a recognition culture based on actual resident appreciation
Our impact
Property managers using eTip see
$4.5/hr
boost to earnings
Make tipping fast & convenient for residents, and watch building staff earnings soar
60%
improved staff retention
Increased earnings = happier & more loyal staff across your properties
20hr/week
in time saved
Teams save on average 20 hours per week on tip management & distribution
“We were seeking ways to increase associate morale and retention. Finding ourselves in an increasingly cashless society we’ve seen a drop in cash tipping. Since most hotels do not have ATMs and some have even gone to a cashless operation, a digital tipping solution overcomes these obstacles.”
$180K+
in digital tips received
159
managed hotels launched
7000+
guest reviews received
Features
Features built for residential property management
Unlimited team members
Add your entire building staff — doormen, concierge, maintenance, housekeeping, porters — across all properties, no per-employee fees.
Unlimited storage
Store all tip data, resident feedback, and transaction history across all buildings and properties with no limits.
Unlimited team training
Full onboarding for every role — doormen, concierge, maintenance — repeated as needed for new hires and additional properties.
Round-the-clock support
Direct access to our team. Email or call anytime — residential buildings operate 24 hours a day, and so do we.
White-glove setup
We configure all custom tip pools, integrate with your management and payroll systems, and train staff before you launch.
Enterprise-grade protection
PCI DSS & SOC 2 Type II compliant security — trusted by leading property management companies and residential operators.
AI-powered insights
AI analyzes resident feedback and tip patterns to show you which staff consistently deliver exceptional building experiences, who deserves recognition, and where service improvements will have the biggest impact on resident satisfaction and staff retention across your properties.
Integrations built for residential management workflows
Our integrations fit seamlessly into your operations, connecting property management platforms, payroll, and maintenance systems to reduce manual work and keep your data in sync across every building.
Industry defining support
Real support from people who understand residential property management
We don't hand you software and disappear. Every property gets a dedicated account manager who understands residential management workflows, responds fast, and helps your staff and team succeed.
- Someone who knows your properties
Not a ticket queue — a real person who understands your building types, staffing model, and resident expectations. - Proactive optimization
We reach out with ideas to increase tip frequency based on what's working at similar residential properties and management companies. - Setup done right
We configure tip pools, integrate with your property management system, and train your team before launch — not after problems happen. - Response when you need it
Email or call anytime. We respond in minutes because your residents and building staff can't wait for "business hours." - Ongoing improvements
Monthly check-ins to review performance, adjust strategies, and ensure your building staff are maximizing earnings across every property.
Ready to stop losing your best building staff to competing properties?
Learn how digital tipping can help residential property managers increase staff retention, boost team earnings, and deliver better resident experiences.
