Digital tipping for tour operators
Tour operator digital tipping that retains your best guides
eTip gives tour operators the complete platform to capture digital tips, automate tip distribution, and collect guest feedback — so your guides earn more, stay longer, and deliver more memorable experiences.
Proudly trusted by leading brands and operators
Platform
Everything tour operators need to retain guides and streamline operations
Digital tipping
73% of guests don't carry cash.
eTip captures the tips your guides are currently losing.
Key benefits:
- QR codes on tour lanyards, printed itineraries, booking confirmations, or vehicle seat backs
- No app download required — guests scan and tip in 8 seconds
- Branded tipping flow matches your tour company aesthetic
- Works for tour guides, drivers, boat captains, activity instructors — every tipped role
Tip management & payouts
Stop wasting hours on tip math.
eTip automates pooling, distribution, and payouts — so your coordinators and managers can actually manage.
Key benefits:
- Automated tip distribution by guide, tour type, group size, or custom rules
- Include freelance guides and contractors without traditional bank accounts
- Instant payouts to debit cards, bank accounts, PayPal, Venmo
- IRS-compliant reporting exports directly to payroll
- Zero manual calculations, zero spreadsheets, zero end-of-tour disputes
Review & reputation management
Turn every tip into actionable insight.
Know exactly which guides deliver exceptional experiences and where to coach.
Key benefits:
- Guests leave feedback when they tip specific guides or team members
- Identify coaching opportunities before they become negative reviews
- Real-time dashboard shows top performers and experience trends by tour type
- Track NPS scores and guest satisfaction by guide, location, or tour
- Build a recognition culture based on actual guest appreciation
Our impact
Tour operators using eTip see
$4.5/hr
boost to earnings
Make tipping fast & convenient for guests, and watch guide earnings soar
60%
improved staff retention
Increased earnings = happier & more loyal guides across your tours
20hr/week
in time saved
Teams save on average 20 hours per week on tip management & distribution
“We were seeking ways to increase associate morale and retention. Finding ourselves in an increasingly cashless society we’ve seen a drop in cash tipping. Since most hotels do not have ATMs and some have even gone to a cashless operation, a digital tipping solution overcomes these obstacles.”
$180K+
in digital tips received
159
managed hotels launched
7000+
guest reviews received
Features
Features built for tour operations
Unlimited team members
Add your entire team — guides, drivers, boat captains, activity instructors, coordinators — no per-employee fees.
Unlimited storage
Store all tip data, guest feedback, and transaction history across all tours and locations with no limits.
Unlimited team training
Full onboarding for every guide and role — repeated as needed for seasonal staff and new tour additions.
Round-the-clock support
Direct access to our team. Email or call anytime — tours run early mornings, late evenings, and weekends, and so do we.
White-glove setup
We configure all tip distribution rules, integrate your booking and payroll systems, and train staff before you launch.
Enterprise-grade protection
PCI DSS & SOC 2 Type II compliant security — trusted by leading tour operators and hospitality brands nationwide.
AI-powered insights
AI analyzes guest feedback and tip patterns to show you which guides consistently deliver memorable experiences, who deserves recognition, and where improvements will have the biggest impact on guest satisfaction and guide retention
Integrations built for tour operator workflows
Our integrations fit seamlessly into your operations, connecting booking platforms, payroll, and tour management systems to reduce manual work and keep your data in sync.
Industry defining support
Real support from people who understand tour operations
We don't hand you software and disappear. Every operation gets a dedicated account manager who understands tour and activity workflows, responds fast, and helps your guides and team succeed.
- Someone who knows your operation
Not a ticket queue — a real person who understands your tour types, seasonal patterns, and team structure. - Proactive optimization
We reach out with ideas to increase tip frequency based on what's working at similar tour operators. - Setup done right
We configure tip distribution rules, integrate with your booking platform, and train your team before launch — not after problems happen. - Response when you need it
Email or call anytime. We respond in minutes because your guests and guides can't wait for "business hours." - Ongoing improvements
Monthly check-ins to review performance, adjust strategies, and ensure your guides are maximizing earnings.
Ready to stop losing your best guides to competing operators?
Learn how digital tipping can help tour operators increase guide retention, boost team earnings, and deliver more memorable guest experiences.
